Job Description
Join our award-winning call center team in Charlotte, NC! We're seeking dedicated Night Shift Customer Service Representatives with paid training. No experience required – we'll equip you with all the skills needed to succeed. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. This is your opportunity to launch a rewarding career in customer service while earning a stable income.
Our Charlotte facility offers state-of-the-art technology and a supportive culture focused on professional growth. Night shift positions come with shift differential pay and flexible scheduling options. Apply today and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document all interactions accurately in CRM systems while maintaining data integrity
- Meet performance metrics including call resolution time and customer satisfaction scores
- Collaborate with team members to optimize customer service processes
- Participate in ongoing training sessions to enhance product knowledge and soft skills
- Identify opportunities for process improvements and suggest solutions to supervisors
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced, high-volume environment
- Basic computer proficiency and typing accuracy (25+ WPM)
- Problem-solving mindset with attention to detail
- Flexibility to work night shift (10 PM - 6 AM) including weekends
- Positive attitude and commitment to exceptional customer service
- US work authorization and ability to pass background check