Job Description
Join our award-winning team as a Night Shift Call Center Agent in Columbus, OH! We're seeking energetic professionals to deliver exceptional customer service during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern, supportive environment where your growth matters.
Why Join Us?
• $18-$22/hour + performance bonuses
• Paid training & career advancement paths
• Health, dental, and vision insurance
• 401(k) with company match
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (CRM systems)
- Reliable transportation for evening shifts (3 PM - 11 PM)
- Flexibility to work weekends/holidays as needed