Job Description
Join our award-winning team at Pacific Connect Solutions and transform your career with weekly pay opportunities! We're seeking energetic Call Center Representatives in Portland, OR to deliver exceptional customer experiences. Our modern facility offers a supportive environment with career advancement paths and comprehensive benefits. No weekends required! Apply today and start earning every week!
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce database
- Collaborate with team leads to improve service quality
- Participate in ongoing product training sessions
- Maintain compliance with PCI and company security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Typing speed 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings available)
- Strong problem-solving and conflict resolution abilities
- Valid ID and ability to pass background check