Job Description
Join our award-winning night shift team and transform your career with industry-leading training! We're seeking motivated individuals to provide exceptional customer support while enjoying premium night shift benefits. As a Night Shift Call Center Agent, you'll handle inbound/outbound calls for Fortune 500 clients with full paid training provided. Our modern facility offers ergonomic workstations, flexible scheduling options, and advancement opportunities. Earn competitive pay with night shift differential ($2-$4/hour extra), comprehensive health benefits, and tuition reimbursement. Apply today and start your journey with El Paso's top-rated employer!
Responsibilities
- Handle 50-80 inbound/outbound calls daily across multiple industries
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (CSAT >90%, AHT <180s)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve call resolution rates
- Adhere to PCI/DSS compliance for payment processing
- Participate in bi-weekly coaching and certification programs
Qualifications
- High school diploma or GED required (college preferred)
- 1+ years customer service or call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Windows OS and Microsoft Office Suite
- Fluent English/Spanish bilingual (required)
- Ability to work 12-hour shifts (6PM-6AM) with rotating weekends
- Pass background check and pre-employment drug screen
- Reliable transportation to our Eastside facility