Job Description
Join our dynamic team at GlobalConnect Solutions during our exclusive Hiring Event for Night Shift Call Center Agents in San Francisco! We're seeking passionate professionals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This role offers career advancement opportunities and includes a night shift premium. Perfect for night owls seeking stability and growth in the heart of the Bay Area!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues and process orders using CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Adhere to PCI compliance and data security protocols
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year call center or customer service experience
- High school diploma or equivalent (college preferred)
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work independently in a fast-paced environment
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Passion for exceeding customer expectations