Job Description
Join our dynamic call center team in Virginia Beach for exciting night shift opportunities! We're hosting a dedicated hiring event for motivated individuals seeking stable careers with competitive pay and comprehensive benefits. As a leader in customer service excellence, Coastal Customer Solutions offers a supportive environment with growth potential and work-life balance. Our night shift positions include premium pay differentials and flexible scheduling options. Apply today to start your journey with a company that values your contributions and invests in your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Meet daily performance metrics for call volume and quality
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service standards
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with CRM software
- Reliable transportation to Virginia Beach location
- Availability to work nights (11 PM - 7 AM) weekends
- Positive attitude and problem-solving mindset