Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking night shift call center positions in San Jose. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. No experience necessary – full training provided! Apply today to start your rewarding customer service career.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication skills and active listening abilities
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing skills (30+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to San Jose location
- Ability to pass background check and drug screening