Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and become part of our award-winning customer service team! We're hosting a dedicated hiring event for motivated professionals seeking rewarding careers in San Diego. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to HIPAA/FERPA compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM software
- Excellent communication and problem-solving abilities
- Ability to work flexible schedules including nights/weekends
- Bilingual English/Spanish highly desirable
- Pass background check and drug screen