Job Description
Join our dynamic team at Global Solutions Inc. for a night shift call center hiring event! We're seeking motivated individuals to deliver exceptional customer support while enjoying competitive pay and comprehensive benefits. This is your opportunity to launch a rewarding career in a fast-paced environment with growth opportunities. Open positions available in both Kansas City, MO and Texas.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Proficiency with Windows OS and basic software
- Reliable transportation to event locations