Job Description
Join our award-winning call center team and kickstart your career in customer service excellence! We're seeking motivated Night Shift Agents to deliver exceptional support experiences from our modern Nashville facility. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for growth. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and technical proficiency
- Exceptional communication and problem-solving abilities
- Ability to work independently during night shifts (10 PM - 6 AM)
- Positive attitude and resilience in high-volume environments
- Background check and drug test required