Job Description
Join our award-winning team as a Night Shift Call Center Agent in Denver, Colorado! We're seeking motivated professionals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available—start your career with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient in Microsoft Office and CRM software
- Flexible availability for night shifts (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Background check and drug screen required