Job Description
Join our award-winning customer service team in Kansas City and start your career immediately! We're seeking motivated Night Shift Call Center Agents to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to strict confidentiality and data security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and active listening skills
- Ability to work independently and in a team setting
- Comfortable with technology and learning new software
- Reliable transportation to our downtown Kansas City location
- Flexible schedule availability (night shift: 10 PM - 6 AM)
- Previous customer service experience a plus