Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional support experiences. This role offers competitive pay, comprehensive benefits, and immediate start opportunities. If you thrive in a fast-paced environment and excel at problem-solving, this is your chance to grow with a dynamic company.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet performance metrics (call handling time, resolution rate)
- Document interactions accurately in customer management systems
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and multitasking
- Ability to work independently during night shifts
- Problem-solving mindset with attention to detail
- Reliable transportation and punctuality
- Positive attitude under pressure