Job Description
Join our award-winning call center team in Colorado Springs and start earning immediately! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – full training provided.
Why work with us?
• $18-$22/hour + performance bonuses
• Paid training and career advancement
• Flexible scheduling options
• Modern downtown facility with free parking
• Health, dental, and vision benefits
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and listening skills
- Ability to type 30+ WPM
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency
- Positive attitude under pressure
- Reliable transportation to downtown location