Job Description
Are you ready to take your customer service career to the next level?
Apex Contact Solutions is looking for dedicated professionals to join our dynamic team in Virginia Beach, VA. We are currently filling multiple Weekend Shift positions with an Immediate Start date. If you thrive in a fast-paced environment and love helping others, we want to hear from you!
Why Join Us?
About the Role:
As a Weekend Call Center Representative, you will be the face of our company, ensuring our clients receive top-tier support. You will handle inbound inquiries, resolve issues, and provide exceptional service to our growing customer base.
Apex Contact Solutions is looking for dedicated professionals to join our dynamic team in Virginia Beach, VA. We are currently filling multiple Weekend Shift positions with an Immediate Start date. If you thrive in a fast-paced environment and love helping others, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15.00 - $22.00/hr)
- Flexible weekend schedules (Saturday and Sunday)
- Immediate onboarding process
- Supportive and collaborative work culture
About the Role:
As a Weekend Call Center Representative, you will be the face of our company, ensuring our clients receive top-tier support. You will handle inbound inquiries, resolve issues, and provide exceptional service to our growing customer base.
Responsibilities
- Answer and manage a high volume of incoming customer calls and emails.
- Resolve customer inquiries and complaints efficiently and professionally.
- Accurately document all interactions and customer information in our CRM system.
- Collaborate with team leads to improve service processes and performance metrics.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications (Microsoft Office, Email, CRM).
- Ability to work weekends (Saturday and Sunday) as required.
- Strong problem-solving abilities and a customer-first mindset.