Job Description
We are looking for dynamic and empathetic individuals to join our growing team in Raleigh, NC. If you are ready to start immediately and want to make a real impact in a fast-paced, supportive environment, this is your opportunity. We offer competitive pay, comprehensive benefits, and a clear path for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently to ensure high satisfaction.
- Update customer information accurately in our CRM database after every interaction.
- Escalate complex issues to the appropriate department or supervisor promptly.
- Document interactions and follow up on pending requests to ensure closure.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with computer systems and CRM software.
- Ability to work flexible hours, including evenings and weekends.