Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Baltimore! We're seeking dynamic individuals to deliver exceptional customer experiences during evening hours. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in a supportive environment. Perfect for night owls seeking stability and advancement in the telecommunications sector.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics including AHT and CSAT targets
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to strict security protocols for sensitive customer data
- Participate in continuous training on products and communication techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills in English
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with CRM software and MS Office Suite
- Availability to work flexible night shifts (10 PM - 6 AM)
- Strong problem-solving abilities and emotional intelligence
- U.S. work authorization and clean background check