Job Description
Join our elite customer service team and start your career immediately! Global Solutions Inc. is seeking passionate Night Shift Call Center Agents in Kansas City, MO. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
What We Offer:
- Immediate start with paid training
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement
- Performance-based bonuses and incentives
- Modern call center facilities with latest technology
Be part of a dynamic team serving Fortune 500 clients while building valuable skills for your future.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs including call quality and resolution rates
- Document interactions accurately in Salesforce and internal tools
- Collaborate with team leads to improve service protocols
- Adhere to compliance standards (HIPAA, PCI-DSS)
- Participate in ongoing training and performance reviews
Qualifications
- High school diploma or equivalent (GED)
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to work flexible night shifts (10 PM - 6 AM)
- Type 40+ WPM with strong attention to detail
- Problem-solving mindset with conflict resolution abilities