Job Description
Join our award-winning customer service team in Kansas City and start earning immediately! We're hiring dedicated Night Shift Call Center Agents to deliver exceptional support to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters. No weekends required - just 4/10 shifts (10 PM - 6 AM) with paid training and advancement opportunities. Perfect for students, night owls, or those seeking work-life balance. Apply today and begin your career journey tomorrow!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads for complex issue escalation
- Participate in ongoing training and development sessions
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing (35+ WPM) and computer navigation skills
- Ability to work independently in a remote environment
- Clear communication with neutral accent
- Flexible schedule availability (evenings/weekends occasionally)
- Background check and drug test required
- Must have reliable high-speed internet