Job Description
Launch your career in customer service with Omaha Connect Solutions! We're seeking motivated individuals for our paid training program as Call Center Agents with weekend shift opportunities. No experience required – we invest in your success with comprehensive training and competitive benefits. Join our dynamic team serving Fortune 500 clients in a modern, supportive environment.
This full-time position offers stability, growth potential, and the flexibility of weekend schedules (Saturday/Sunday). You'll gain valuable skills in communication, problem-solving, and CRM systems while earning a competitive wage. Our Omaha-based team thrives on collaboration and recognizes outstanding performance with advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality, resolution time, and CSAT
- Document all interactions accurately and maintain compliance protocols
- Collaborate with team leads to improve processes and customer experience
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with basic computer proficiency
- Flexible availability for weekend shifts (6am-6pm rotation)
- Customer-focused mindset with problem-solving aptitude
- Willingness to complete paid 4-week training program
- Background check and drug screen required post-offer