Job Description
Join our dynamic team at ConnectSphere Solutions as a Night Shift Call Center Agent in Kansas City, MO! We're seeking motivated individuals to provide exceptional customer service support while enjoying competitive pay and immediate employment opportunities. This role offers a stable career path with comprehensive training and advancement potential in a fast-paced environment.
Our 24/7 operations center serves diverse industries, and this night shift position (10 PM - 6 AM) is perfect for those seeking flexible schedules or career transitions. Enjoy a modern workspace with free parking, wellness programs, and performance-based bonuses. No prior call center experience required – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately using CRM systems and maintain detailed case notes
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices and improve processes
- Adhere to strict confidentiality protocols and data security guidelines
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with basic computer proficiency
- Comfortable working flexible night shifts (10 PM - 6 AM)
- Problem-solving mindset with ability to remain calm under pressure
- Customer service orientation with patience and empathy
- Reliable transportation and punctuality for scheduled shifts
- Must pass background check and drug screening