Job Description
Join our award-winning customer support team as a Night Shift Call Center Agent in Dallas, TX! We're seeking dedicated professionals to deliver exceptional service during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with immediate start opportunities. Perfect for night owls seeking stability and growth in a thriving industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months call center or customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work independently in a fast-paced environment
- Flexible schedule availability (11 PM - 7 AM)
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset