Job Description
Join our award-winning call center team and launch your career in customer excellence! We're seeking motivated Night Shift Call Center Agents to deliver exceptional support to clients across Tennessee and Ohio. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate positions available – no experience necessary with full training provided!
Why Join Us?
• Competitive hourly pay plus performance bonuses
• Health, dental, and vision insurance (Day 1)
• Paid training and career advancement opportunities
• 24/7 support and flexible scheduling options
• Modern, tech-equipped workspace
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems with 98%+ precision
- Meet/exceed KPIs including average handle time and customer satisfaction scores
- Collaborate with team leads to improve service quality and workflows
- Adhere to strict compliance protocols for data security and privacy
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Reliable transportation for overnight shifts (10 PM - 6 AM)
- Flexibility to work weekends and holidays as needed
- U.S. work authorization required