Job Description
Join our dynamic call center team in Kansas City, MO for an exclusive hiring event targeting night shift opportunities! Global Connect Solutions offers competitive pay, comprehensive benefits, and career growth in a supportive environment. We're seeking motivated individuals ready to deliver exceptional customer service during evening hours. Our state-of-the-art facility provides modern amenities and flexible scheduling options. Don't miss this chance to launch your career in customer service with industry-leading training and advancement pathways.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with accuracy
- Comfortable working night shifts (11 PM - 7 AM)
- Basic computer proficiency with Windows OS
- Must pass background check and drug screening