Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're hosting an exclusive hiring event for motivated Night Shift Call Center Agents in sunny Miami. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. This is your chance to launch a rewarding career in one of America's most dynamic cities.
Why Join Us? • Industry-leading training program • Health/dental/vision insurance • Career advancement opportunities • Paid time off • Employee discounts • Free parking on-site
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to all compliance and security protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work flexible schedules including nights/holidays
- Proficiency with Windows applications and CRM tools
- Spanish/English bilingual required
- Pass background/drug screening