Job Description
Join our award-winning call center team in Nashville and launch your career with a dynamic, growth-oriented organization! We're seeking motivated Night Shift Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and advancement opportunities. Work in a state-of-the-art facility with modern amenities, flexible scheduling, and a supportive team environment. Immediate start positions available – no experience necessary!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 35+ WPM)
- Flexible schedule availability (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Nashville facility
- Pass background/drug screening