Job Description
Join our elite night shift team and transform your career! Nashville Connect Solutions is seeking dynamic Call Center Agents for immediate start positions in our Nashville, TN headquarters. As a vital part of our 24/7 customer service hub, you'll deliver exceptional support to Fortune 500 clients while enjoying competitive pay, premium benefits, and a collaborative work environment designed for night owls. No weekend shifts required!
Why You'll Love Working With Us: • Premium night shift differential ($3/hr above base pay) • Comprehensive health/dental/vision insurance • Paid training and career advancement paths • On-site fitness center and complimentary snacks • Flexible scheduling with guaranteed 40 hours/week
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with exceptional professionalism
- Resolve complex billing, technical, and account issues using CRM systems
- Meet/exceed KPIs: Average Handle Time (AHT), Customer Satisfaction (CSAT), First Call Resolution (FCR)
- Document interactions accurately in Salesforce and maintain compliance records
- Collaborate with Tier 2 support for escalations while maintaining ownership
- Participate in quality assurance reviews and continuous improvement initiatives
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years call center or customer service experience
- Proficient in typing (40+ WPM) and navigating multiple software systems
- Exceptional verbal communication skills with neutral accent
- Ability to thrive in fast-paced, metrics-driven environment
- Flexible availability for rotating night shifts (6PM-6AM)
- Valid Tennessee driver's license and reliable transportation
- Pass background check and pre-employment drug screening