Job Description
Join ConnectServe Solutions as a Night Shift Call Center Agent in Kansas City, MO! We're hiring motivated individuals for our award-winning customer service team with paid training and competitive benefits. This full-time night shift role offers stability, growth opportunities, and the chance to make a real impact in our community. Enjoy a supportive environment with flexible scheduling options and performance-based bonuses. No experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with Windows OS
- Reliable transportation for night shift availability
- Positive attitude with problem-solving mindset
- No prior call center experience necessary