Job Description
Join our dynamic team as a full-time Customer Service Representative in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional support and drive customer satisfaction. This immediate-start role offers competitive pay, comprehensive benefits, and a collaborative environment where your skills make a real impact. Help us redefine customer experiences while advancing your career in one of Texas' most vibrant cities.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Paid training and career development
- Modern, supportive work culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions using Salesforce CRM
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Available for flexible shifts (including weekends)