Job Description
Join our award-winning team as a Customer Service Representative in sunny Jacksonville, FL! We offer comprehensive paid training and weekly pay to kickstart your career. No experience necessary – we provide all the tools you need to succeed. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment. Apply today and transform your future!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve customer experience
- Stay updated on product knowledge and company policies
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Willingness to complete 4-week paid training program
- No prior experience required (training provided)
- Background check and drug screen required post-offer