Job Description
Join our dynamic night shift team and launch your career in customer service! Global Customer Solutions Inc. is seeking motivated Night Shift Call Center Agents in Columbus, OH. We offer comprehensive paid training, competitive pay, and a supportive environment where your growth is prioritized. As a key player in our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of excellence.
Why Join Us?
- Competitive hourly pay starting at $18/hr
- Full paid training program (no experience required)
- Health, dental, and vision benefits after 90 days
- 401(k) with company match
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics (call handling time, CSAT scores)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work independently and in teams
- Basic computer proficiency (Windows, CRM systems)
- Flexibility for night shifts (10 PM - 6 AM)
- Problem-solving and conflict resolution abilities
- Customer service mindset (experience preferred but not required)