Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and become the voice of our Long Beach community from the comfort of your home! We're seeking empathetic professionals to deliver exceptional support to local residents while enjoying flexible schedules and a collaborative virtual team environment. Enjoy our comprehensive benefits package including health insurance, paid time off, and professional development opportunities.
As a key member of our Long Beach-focused team, you'll handle inbound calls, resolve inquiries, and build lasting relationships with Southern California customers. Our cutting-edge remote work infrastructure ensures you have all the tools needed to succeed without commuting.
Responsibilities
- Handle high-volume inbound/outbound calls from Long Beach area customers
- Resolve billing, technical, and service inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance
- Collaborate with local support teams to address community-specific needs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent communication in English and Spanish (bilingual a plus)
- Quiet home office with reliable internet connection
- Ability to work flexible schedules including evenings/weekends
- Passion for serving the Long Beach community