Job Description
Join our award-winning customer service team in Louisville and kickstart your career with comprehensive paid training! We're seeking motivated individuals for part-time call center roles where you'll develop valuable communication skills while earning competitive pay. No experience required – we provide all training needed to succeed. Enjoy flexible scheduling, performance bonuses, and a supportive team environment. This is your opportunity to grow professionally while making a difference in customer experiences.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and positive attitude
- Basic computer proficiency (typing 25+ WPM)
- Availability to work evenings/weekends (part-time schedule)
- Pass background check and pre-employment screening
- Must be authorized to work in the US