Job Description
Launch your career in customer service with ConnectSolutions Inc.! We're seeking motivated Night Shift Call Center Agents in Dallas, TX with paid training provided. Join our award-winning team and enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to resolve complex issues
- Adhere to strict security protocols for sensitive data
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Basic computer literacy and typing proficiency (30+ WPM)
- Problem-solving mindset with attention to detail
- Customer-focused attitude and patience
- Pass background check and drug screening