Job Description
Join our dynamic team as a Night Shift Call Center Agent in Philadelphia! We offer comprehensive paid training and competitive compensation for dedicated professionals. Enjoy a supportive environment with opportunities for growth and advancement. If you're a motivated individual seeking a rewarding career in customer service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and troubleshooting protocols
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in company databases
- Collaborate with team members to optimize service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing skills (30+ WPM)
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to Philadelphia office location