Job Description
Join our dynamic night shift team at Austin Connect Solutions and launch your career in customer service! We're seeking motivated individuals to handle inbound/outbound calls for our diverse client portfolio. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, performance bonuses, and a supportive team environment while working flexible overnight hours. This role offers immediate career advancement opportunities and benefits including health insurance and retirement plans.
Why Austin Connect Solutions?
• Industry-leading onboarding program
• Day-one access to cutting-edge CRM tools
• Regular team-building events and recognition programs
• Paid certification opportunities
• Convenient downtown Austin location with free parking
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in real-time
- Meet/exceed quality assurance metrics (85%+ target)
- Collaborate with team leads to improve service protocols
- Participate in bi-weekly coaching sessions
- Adhere to strict HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 18 years of age
- Clear criminal background check
- Reliable transportation to downtown Austin location
- Basic computer proficiency (Windows OS)
- Strong verbal communication skills
- Ability to work independently overnight shifts (11 PM - 7 AM)
- Pass pre-employment typing test (25 WPM minimum)