Job Description
Join our elite night shift team as a Call Center Agent in Atlanta! We're seeking motivated professionals to deliver exceptional customer service during evening hours. Enjoy a competitive hourly rate with guaranteed paid training, flexible scheduling, and comprehensive benefits. Be part of a dynamic environment where your communication skills shine. Apply now and transform your career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain accurate call logs and documentation
- Meet/exceed performance metrics (call volume, quality)
- Collaborate with team members to optimize service delivery
- Adhere to company protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- 6 months+ customer service/call center experience (preferred)
- Exceptional verbal communication and active listening skills
- Ability to work independently and in team settings
- Proficient with Windows OS and CRM software
- Reliable transportation for night shift availability
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening