Job Description
Join our award-winning call center team and launch your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to clients across San Jose, CA. Enjoy competitive pay, flexible scheduling, and growth opportunities in a dynamic environment.
Why Work With Us?
- Full paid training program ($20/hr during training)
- Sign-on bonus of $1,000 after 90 days
- Health benefits, 401(k) matching, and paid time off
- Free parking and shuttle access
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality metrics (CSAT, AHT, FCR targets)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols (HIPAA, PCI-DSS)
Qualifications
- High school diploma or equivalent (college preferred)
- 6 months+ customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Excellent verbal communication in English
- Availability to work 12 AM - 8 AM, weekends included
- Background check and drug screening required