Job Description
Join our award-winning call center team in Indianapolis and launch your career with comprehensive paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and a supportive environment designed for growth. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve customer experiences
- Adhere to HIPAA/FERPA compliance protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM preferred)
- Flexibility to work nights (10 PM - 6 AM) and weekends
- Positive attitude and problem-solving mindset
- Pass background/drug screening