Job Description
Join our award-winning call center team in Kansas City, MO! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and fully paid training to kickstart your career in a dynamic, supportive environment. No experience required – we provide all the tools for success!
Why Global Customer Solutions?
• Industry-leading compensation with performance bonuses
• Paid training and career advancement opportunities
• Health/dental/vision insurance (Day 1 eligibility)
• 401(k) with company match
• Flexible scheduling and remote options post-training
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced setting
- Basic computer proficiency (typing 30+ WPM)
- Availability to work flexible night shifts (11 PM - 7 AM)
- Positive attitude and problem-solving mindset
- No prior experience required – paid training provided