Job Description
Join our elite night shift team in Atlanta and launch your customer service career with paid training! San Francisco Connect Solutions is seeking dedicated Call Center Agents to deliver exceptional support during our overnight operations. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment.
Why Work With Us?
• Industry-leading paid training program
• Night shift differential pay
• Health/dental/vision benefits
• 401(k) with company match
• Tuition assistance programs
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call volume, quality scores, resolution time)
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with team leads to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills in English
- Ability to type 40+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Comfortable working overnight shifts (10 PM - 6 AM)
- Problem-solving mindset with attention to detail
- Passion for helping customers succeed