Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to deliver exceptional customer support during evening hours while building valuable skills. Enjoy competitive pay, flexible scheduling, and a path to advancement in a thriving San Jose-based environment. No experience necessary – we invest in your success through our industry-leading training program.
What We Offer:
- Full paid training program (4 weeks)
- Competitive hourly wage + performance bonuses
- Health/dental/vision benefits after 90 days
- 401(k) with company match
- Tuition reimbursement for career growth
- Paid time off and holiday pay
Transform your night owl energy into a rewarding career with us!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions and maintain accurate CRM records
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security guidelines
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Flexible schedule availability (nights, weekends, holidays)
- Problem-solving mindset and attention to detail
- No prior experience required – training provided