Job Description
Join our dynamic customer support team in Austin! We're urgently seeking Chat Support Specialists to provide exceptional digital customer experiences. This is an immediate-start opportunity for tech-savvy communicators to resolve inquiries via live chat in a fast-paced environment. Perfect for candidates with 1+ years of support experience who thrive in remote-first cultures. Enjoy competitive pay, comprehensive training, and a flexible schedule with benefits. Positions fill quickly – apply today!
Responsibilities
- Deliver real-time chat support for SaaS customers across multiple platforms
- Resolve technical issues and product inquiries with empathy and efficiency
- Document interactions in CRM systems and escalate complex cases
- Collaborate with engineering teams to identify recurring product gaps
- Maintain 95%+ customer satisfaction score through proactive solutions
- Participate in daily stand-ups and continuous improvement initiatives
Qualifications
- Minimum 1 year experience in customer support or tech chat roles
- Exceptional written communication skills with 50+ WPM typing speed
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities for technical and non-technical issues
- Ability to multitask across 3-5 concurrent chat conversations
- Must be authorized to work in the US with flexible availability
- Experience with SaaS products or fintech preferred