Job Description
Launch your career with Phoenix Customer Solutions! We're seeking dedicated Night Shift Call Center Agents in Phoenix, AZ with comprehensive PAID TRAINING. Join a dynamic team offering competitive pay, benefits, and growth opportunities. No experience needed – we provide all training to succeed in customer service excellence.
What We Offer:
- Full paid training program (2 weeks)
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits package
- 401(k) with company match
- Tuition reimbursement for career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Clear speaking voice and strong communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible night shifts (10 PM - 6 AM)
- Problem-solving aptitude and customer-first mindset
- Reliable transportation to our Phoenix facility
- No prior experience necessary (training provided)
- Pass background and drug screening