Job Description
Launch your career with ConnectPro Solutions' paid training program for night shift call center agents! We're seeking motivated individuals in San Diego to join our dynamic team. No experience required – we provide comprehensive paid training to develop your customer service and technical skills. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Work in a supportive environment with modern facilities and performance-based incentives. Your journey to a stable career starts here!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to enhance service delivery
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Diego facility