Job Description
Join Atlanta's premier call center team with comprehensive paid training! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional client experiences while enjoying competitive pay and career growth. Our state-of-the-art facility offers a supportive environment with modern technology and flexible scheduling options. Perfect for night owls seeking stability with advancement opportunities.
What We Offer:
- Full paid training program (no experience required)
- Health benefits, 401k matching, and performance bonuses
- Free parking and convenient MARTA access
- Career advancement to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with support teams for complex escalations
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills in English
- Ability to navigate multiple software applications simultaneously
- Comfortable working night shifts (10pm-6am)
- Problem-solving mindset with attention to detail
- Customer service or call center experience a plus
- Typing speed of 35+ WPM