Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative in Dallas! We're offering paid training and career growth opportunities for dedicated individuals. Our 24/7 customer support team serves Fortune 500 clients, providing exceptional service while working flexible overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide full paid training to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries with empathy and professionalism
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics for call volume and quality
- Collaborate with team members to improve service protocols
- Adhere to HIPAA/FERPA compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills in English
- Ability to work independently with minimal supervision
- Basic computer literacy and typing proficiency
- Flexible schedule availability for overnight shifts
- Pass background check and drug screening
- No prior experience required – training provided
- Must be authorized to work in the US