Job Description
We are seeking a Part-Time Customer Service Representative to join our dynamic team in Jacksonville, FL. If you are looking for an immediate start and a role that values your communication skills, we want to hear from you. At Apex Support Solutions, we pride ourselves on delivering exceptional support to our clients while fostering a positive and collaborative work environment.
In this role, you will be the first point of contact for our valued customers, handling inquiries via phone, email, and chat. We offer a competitive hourly rate and the flexibility to balance your work with personal commitments.
Why Join Us?
- Immediate Hiring: Start making a difference right away.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Training Provided: Comprehensive onboarding to get you up to speed quickly.
Responsibilities
- Handle a high volume of incoming customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, exchanges, and refunds accurately and in a timely manner.
- Document all customer interactions and transactions in our CRM system.
- Identify customer needs and provide appropriate solutions or escalate complex issues to management.
- Maintain up-to-date knowledge of company products and services to answer technical questions.
Qualifications
- High school diploma or GED required; college degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficient computer skills, including Microsoft Office Suite and CRM software.
- Ability to multitask and work well under pressure in a fast-paced setting.
- A friendly, patient, and problem-solving attitude is essential.