Job Description
Join our award-winning call center team in Kansas City and kickstart your career with industry-leading paid training! We're seeking motivated Night Shift Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. No experience required – we provide all training to ensure your success from day one.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account issues through multi-channel support
- Maintain detailed documentation in CRM systems with 99% accuracy
- Meet/exceed KPIs including call quality scores and resolution rates
- Collaborate with team leads to implement process improvements
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent (GED accepted)
- Exceptional verbal communication and active listening skills
- Ability to type 30+ WPM with high accuracy
- Comfortable working overnight shifts (11 PM - 7 AM)
- Strong problem-solving abilities in fast-paced environments
- Reliable transportation to our Kansas City facility
- Passion for helping others and continuous learning