Job Description
Join our award-winning call center team in Philadelphia and kickstart your career with paid training! We're seeking dedicated Night Shift Agents to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and advancement opportunities in a supportive environment. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to work independently in a fast-paced setting
- Basic computer proficiency (typing 30+ WPM preferred)
- Reliable transportation for night shift (3 PM - 11 PM)
- Customer service experience (preferred but not required)
- Positive attitude and problem-solving mindset